Organization scoping

Organization scoping mistakes are high-risk. A correct support action in the wrong tenant is still a bad support action.

Mental model

Jericho may have:

• A customer organization.
• A parent organization for an partner or delegated operator.
• Child organizations for individual managed customers.
• Admin users scoped to one or more organizations.

Before changing organization-level settings

1. Confirm whether the request is for the parent organization or a child customer organization.
2. Confirm whether the setting is inherited or tenant-specific.
3. Confirm whether the requester is allowed to manage that tenant.
4. If any answer is unclear, escalate.

Common failure mode

The operator finds the parent organization, then changes a setting that should have been changed on a child organization.

Avoid this by checking the customer name, domain, and relationship before making changes.

When a parent tenant has child organizations, pause before changing settings. The request may belong to a child tenant, not the parent.

Safe note format

When escalating, include:

• Requested customer.
• Organization page URL.
• Parent organization, if any.
• Child organization, if any.
• Setting or workflow being investigated.
• Screenshot with sensitive fields redacted.