Check Slack integration status

Use this when a customer asks for Slack integration status.

Before you begin

Clarify what the customer means by “Slack integration”:

• Slack notifications.
• Slack training reminders.
• Slack report button or reporting workflow.
• A custom/customer-specific Slack workflow.

Steps

1. Open ActiveAdmin.
2. Find the customer organization.
3. Look for any organization integration/settings page that shows Slack status.
4. If the question is about user-level Slack sync, search for the employee and record visible Slack fields.

5. Record what is visible:
   • Enabled or disabled.
   • Workspace/team name, if shown.
   • Last sync or last delivery state, if shown.
   • Error message, if shown.
6. If Slack state is not visible in ActiveAdmin, do not infer status.
7. Ask the customer for a screenshot of the Slack-side installation or error if needed.

Expected result

You have enough evidence to answer whether support can see Slack integration state.

Escalate when

• Slack state is not visible in ActiveAdmin.
• The customer reports Slack-side errors.
• You need Slack OAuth scopes, logs, webhook payloads, or installation metadata.